Refund Policy
Last updated: September 30, 2026
We want AnswerSam to pay for itself. If it doesn't work for your shop, you shouldn't be stuck paying for it. Here's exactly how trials, cancellations and refunds work.
Free trial
Every shop starts with a 14-day free trial. We take a card when you sign up, and the 14 days start once Sam is live on your phone. You aren't charged during the trial, we email you before it ends, and if you cancel before it ends you pay nothing.
14-day money-back guarantee
If you're not happy after your first paid month starts, email us within 14 days of that first charge and we'll refund it in full. No forms, no questions you have to answer.
Cancelling
You can cancel at any time by replying to any email from Sam, emailing us, or from your billing page (linked in every email). Cancellation takes effect at the end of the billing period you've already paid for: Sam keeps answering until then, and you won't be charged again. We don't refund the unused part of a month after the 14-day window above.
"Sam pays for itself" guarantee
If the jobs Sam books for you in a month are worth less than your subscription (jobs booked × the average job value you gave us at setup), your next month is free. This is applied as a service credit on your next bill, not a cash refund. We'll tell you in your monthly report when it applies.
Other refunds
- Billing mistakes: if you're charged twice or charged the wrong amount, we refund the difference in full.
- Service problems on our side: if Sam is unavailable for an extended period because of a problem on our end, we'll credit or refund that time.
How to ask for a refund
Email from the email address on your account, with your shop's name. We process refunds within 5 business days, back to the original payment method. Your bank may take a few more days to show it. Payments and refunds are processed by Paddle.com, our reseller and merchant of record.